Orders and Returns
Welcome to The Electrical Company's return policy. Please read it with care.
You can return any item within 14 days of receipt for a refund of that item or to exchange for another item.
All items returned must be in their original packaging, in a resalable condition and unopened unless faulty. All goods will be inspected upon their return, should they be found not to be a sellable condition, no refund will be issued. The goods are your responsibility until they reach our warehouse.
You must have a returns number to return goods. Please email [email protected] to request a returns number.
We recommend you use a postal service that insures you for the value of the goods you are returning.
Should you wish to cancel an order, please notify us at your earliest convenience by e-mail/telephone and we will endeavor to meet your request. However in the event of the parcel already being in transit, it is yours, the customer's responsibility to meet the cost of returning the item for a refund.